Video Conferencing

Unify ME™ Control

Makes Video Conferencing As Easy As Making a Phone Call.

You need effective management of your company's network infrastructure and meeting-room equipment. Through AVI-SPL's Unify ME™ Control, using your video conferencing and telepresence rooms is as easy as making a phone call.

Unify ME Control is a complete managed video service offering that gives you unmatched control and support. This extensive program delivers essential services and support for traditional and highdefinition video as well as telepresence environments. Our Unify ME program includes the following services, designed and delivered to meet your specific needs:

24/7 HelpDesk Support

The Helpdesk provides toll-free service via phone, web or email, and is available 24 hours a day, 7 days a week for assistance with any technology problems experienced by our customers. Our helpdesk technicians are highly trained on all types of equipment and systems, have years of experience, and are prepared to manage all levels of customer issues.

Calendar and Room Resource Management

Through your customized online portal, you can plan and schedule all videoconference or telepresence meetings quickly and easily. The web-based calendar tool allows users to allocate resources such as rooms and staff.

Integrated Call Scheduling and Launching

Scheduling and launching video calls is efficient and painless with our integrated system. Either by using the online portal or by calling one of our expert professional technicians at the VNOC to manage the call, your organization will spend less time trying to coordinate the meeting and spend more time in the meeting, truly collaborating.

Complete Conference Production

To further enhance your managed calling experience, Unify ME also includes complete conference production services including having a live operator on the call to ensure that the meeting is executed flawlessly.

Performance Reporting

Measure and analyze your call usage, track service performance, or simply gather data on all past calls with our custom reporting tools. Reports can be generated and downloaded anytime through the online portal.

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Dispelling the Myths
By Michael Brandofino
Executive Vice President of Video Communications and Unified Collaboration, AVI-SPL

Videoconferencing, IP Protocol, MCUs, Codecs, H.323, H.264 and SIP... are just a few of the words and acronyms used in the world of video communications. It's easy to get lost in the lingo.

Now consider the recent introduction of Telepresence, the new addition of players in the space and the fact that end users are forced to make decisions about setting themselves up in a "Standards-based" versus "Non-Standards-based" environment.

Clear advice is obviously needed.

Our goal is to help you navigate through the world of video by separating fact from fiction. We'll also provide an analysis of what's on the horizon. And we'll try to do all of this without the jargon or the acronyms. Click here to read the complete article »