Managing Conferencing Services (MCS)
AVI-SPL's goal is to help our clients achieve the optimum return-on-investment capabilities from their audio and video technologies. AVI-SPL's service and maintenance programs will provide you with a comprehensive, nationwide, 24/7/365 support system. Our industry-leading service programs include on-site support, off-site support or a mixture of the two.
AVI-SPL's unique Managed Conferencing Services (MCS) enable clients to strategically manage their newly installed system with the assistance of MCS' custom support, tailored to meet each specific requirement. By incorporating some or all of these MCS components, clients can improve technology-related productivity, reduce costs, and improve the effectiveness of presentations and conferences.
MCS Onsite Features
- AVI-SPL onsite staff provides fulltime management of all audio and video meetings
- AVI-SPL-staffed Help Desk for all service and maintenance requirements
- Facility scheduling
- Technician charts outlining qualifications and responsibilities
- Procedures manual
- Training program development
- Hardware preventative maintenance
- Network management and monitoring
- New technology consulting
- Customized reports
MCS Offsite Program Features
- Toll-free access (phone, e-mail and/or web) to AVI-SPL's 24/7/365 National Help Desk
- Flexible service levels to make the program cost-effective for your organization
- Parts and labor coverage for most systems
- Real-time trouble ticket tracking and reporting
- Detailed Statement of Work
- One, two and three-year contracts available
- Access to AVI-SPL's vendor-certified service technicians
- Global support for international installations
- Support for systems from over hundreds of major manufacturers
